How long has RxPads.com been in business?
RxPads.com has been in business for more than 35 years. Located in Portland, Maine, the company serves healthcare facilities and providers nationwide with printed products, office supplies and high density filing products. (Return to Top)
Where can I send feedback on products and service?
We welcome your feedback on our products and services. You can call us directly at 800.307.7717 or you can send us an email with your comments. (Return to Top)
How do I contact RxPads.com?
To contact us via phone, call us at 800.307.7717.
To contact us via fax, dial 800.893.0177.
To contact us by regular mail, write to:
RxPads.com
200 Riverside Industrial Parkway
Portland, ME 04103
You can email us at info@rxpads.com (Return to Top)
What if I need technical support?
Technical support for this website is offered Monday through Friday from 9:00 am – 6:00 pm EST. You may reach our customer service technical support staff by calling 800.307.7717 or you may email us with your questions. (Return to Top)
What do you do with my customer information?
RxPads.com is committed to protecting your private information. We use the information collected about you to process orders and to provide a more personalized shopping experience. RxPads.com may also use your information to communicate with you about products, services and future promotions. For the purposes of check verification and fraud prevention, RxPads.com exchanges information about our customers internally and among our banking affiliates.
Names and other information that are received by RxPads.com through a financial institution are not shared with or rented to nonaffiliated third parties except for the purpose of fulfilling our contracts with financial institutions or as otherwise required by law.
RxPads.com will never share customer information, including names and mailing addresses, with third parties. (Return to Top)
What do I do if my order was incorrectly printed?
RxPads.com is proud to offer a 100% satisfaction guarantee. When you order from us, you have no risk involved. If you are not satisfied with your order for any reason, we will refund your money, remake your order, or credit your account. No questions asked. If you are not satisfied with your order, please contact us immediately. (Return to Top)
What if I need to change my order after it is placed on the web?
Our fast turn-around time enables us to take your Rx pad order from entry process to press in 24 to 72 hours. You must contact us immediately if you would like to change your order, despite the ordering method. (Return to Top)
How can I order with RxPads.com?
Ordering with RxPads.com has never been easier!
To order online, visit RxPads.com
To order via phone, call us at 800-307-7717
To order via fax and mail, download our order form
Fax to 800-893-0177
Mail to:
RxPads.com
200 Riverside Industrial Parkway
Portland, ME 04103 (Return to Top)
What are your accepted payment methods?
Our accepted payment methods are: check, VISA, MasterCard, American Express, Discover, or you can make your payment in person at our Portland, Maine facility. Starting in August of 2006, we will accept ACH Debit cards. (Return to Top)
How do I order by mail?
To order by mail, you will need to download an order form or use one you currently have. You must mail a copy of a voided check and/or deposit slip with your first time order for each account number. (Return to Top)
How do I submit my order form?
Your paper order form can be faxed or mailed. Please view our contact information for the number and address. You can also submit your order through our secure website. (Return to Top)
What do you need to print Rx pads for first time orders?
For new secure Rx pad ordering accounts, we need a completed order form. We also need to know the prescriber’s DEA and state lic #, how many Rx pads you need, the starting number. (Return to Top)
How can I make sure my new Rx pads will match my bank’s specifications?
RxPads.com has a 100% state format compatibility guarantee. Our state of the art order entry matching system ensures acceptability by all pharmacy institutions. If, for any reason, your pharmacy refuses your Rx pads, immediately contact RxPads.com. (Return to Top)
Can I receive a proof?
Yes, a faxed or digital proof is available upon request for no additional charge. Remember, proofs will increase production time. Our website is designed to offer proofs of your imprinted products in real time. (Return to Top)
Why am I getting charged sales tax?
We are required by law to charge sales tax to our customers who have a Maine delivery address. All other delivery addresses will not be charged sales tax. (Return to Top)
What if I accidentally place a duplicate order?
While we have tried to set up our site so that duplicate orders do not happen, we understand nothing is perfect. If you place a duplicate order, please contact RxPads.com so we may delete the order and process only your original order. (Return to Top)
How soon will I receive my order?
Our standard production time is 5 to 7 business days, not including weekends and holidays. Shipping time is additional to production time. (Return to Top)
What if I need my order faster?
If you need your order faster than our standard delivery time, you may choose from our expedited in-plant rush services and expedited shipping services listed below. Expedited services are available for both new orders and reorders. (Return to Top)
Will RxPads.com notify me that my order has been received?
Immediately after you place your order, you will be transferred to the order confirmation page that you can print to verify and record your order details. We will also send you a confirmation email as soon as your order is processed online. (Return to Top)
Will RxPads.com notify me that my order has shipped?
Yes. Once your order has shipped, you will receive an email that includes your UPS tracking number. You can track your order by logging in and visiting the Order Status Page. (Return to Top)
How can I check the status of my order?
You can check the status of your order under the Order Status page of our website. Here, you can enter your order number and billing zip code or your routing number and account number to check where your order is in the production process. (Return to Top)
Can I cancel an order I placed online?
You can cancel an order that you have placed online by contacting RxPads.com immediately. You must cancel your order in writing and fax it to 800-893-0177. (Return to Top)
Can I use my own company logo?
You can easily add your own company logo to the product you are personalizing, or you can choose from our Standard Logo or Monogram Logo files. Best of all, black and white logos are free! (Return to Top)
Once I upload my logo will it be saved on RxPads.com for future use?
Once you have successfully uploaded your logo and placed your order on RxPads.com, it will be saved indefinitely for future orders. (Return to Top)
What are the different logo formats you accept?
We accept common "bitmap" formats - EPS, TIF, JPG, GIF, PSD, BMP, and PNG. We do not recommend using logos in MS Word/Excel/Power Point or Web site images; they are usually low resolution images (less than 300 dpi) for monitor viewing only. These images are not designed for printing. (Return to Top)
What is a bitmap image?
Bitmap images are made up of dots or pixels of color in a grid. All these tiny dots of color come together to form the images you see. Bitmap images are resolution dependent. Resolution refers to the number of pixels in an image and are usually stated in dpi (dots per inch). The typical computer monitor has 72 or 96 pixels per inch, depending on your monitor and screen settings. (Return to Top)
What does dots per inch (DPI) mean?
DPI stands for dots per inch, or the number of dots of ink that fill a linear inch of surface. DPI is used to measure printing resolution -- the higher the dots per inch, the better the resolution and the better the image quality. For example, if an image has a resolution of 300dpi, it means that a square inch of solid color will be filled with about 90,000 (300X300) dots of ink. (Return to Top)
What is the acceptable logo resolution, color and size?
Logo resolution should be at least 600 dots per inch (dpi) or 600 X 600 pixels. The height of the image, in relation to the dpi, should be at least one inch. This will ensure that your image will not lose printing quality if it is scaled to fit the product you have ordered. If the resolution of your logo does not meet these requirements, it may print poorly. If you use a bitmap image, make sure it at least 600 X 600 pixels.
Logo file size acceptable by RxPads.com is a maximum of 4 megabytes.
Logo color must be black and white, unless you are having a color logo printed. Grayscale or color logos may produce unpredictable results when converted to one color for printing. To convert a grayscale or color logo to black and white, please consult the help files of your graphic design software, or contact your graphic artist for assistance. (Return to Top)
How do I know my logo meets your resolution requirements?
This can be done in three steps:
- Note the pixel height and width dimensions of your image. Your graphics design software can help you determine this. (For example: Your image has pixel dimensions of 900 x 1,200 pixels.)
- Divide the height and width by 600 (For example: After dividing the 900 X 1,200 dimension above by 600 the result is 1.5" x 2".)
- Compare dimension as arrived at in step 2 with 1.5" x 1.5". If your image dimensions as calculated are 1.5" x 1.5" or larger, your image is good for producing best quality printing, as it exceeds the minimum height of one inch.
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Can RxPads.com reduce or enlarge the size of my logo?
Logo files cannot be enlarged successfully unless they are of very high resolution (600 dpi or more).
RxPads.com will size your image according to the space available on the item you are purchasing. We do not differentiate between the logo and the white space surrounding it. If your logo appears too small, you could have too much white space around your logo image. If you think this may be the problem, we suggest that you crop your image very close to the edges of the logo and upload it again. (Return to Top)
Can RxPads.com print my color logo?
Yes. Standard ink colors are available in Black, Blue, Green, Burgundy, Red, Purple, Gray, Yellow and Tan.
We offer two different printing options:
- All Black
- Multi-color printing using any combination of standard ink colors. For Example: Purple and Green logo and Black text or Black logo and Purple text.
Please contact us for a color logo custom quote. (Return to Top)
What is the cost of a colored logo?
Each logo is different in size, complexity source file, number of colors, etc. Therefore, we work directly with each customer to determine a printing price for colored logos. Please contact our customer service department at 800.245.5775, send RxPads.com an email to get a quote for your custom color logo. (Return to Top)
What do I do if I have multiple images or text in my logo graphic file?
To eliminate the possibility of printing your order with the wrong logo, we cannot process files where multiple images or layers are contained within a single file. Please revise your file using your graphics design software so that only one high-resolution image is included. (Return to Top)
While RxPads.com is waiting for my logo, can the rest of my order be processed?
We cannot release your Order to Production until the entire order is complete, including receipt of your logo. To ensure that you receive all your products as quickly as possible, please forward us your logo as quickly as you can. (Return to Top)
Can RxPads.com use my logo from a previous phone or mail-in order so I don’t have to resend the graphic file?
If you placed a phone order with your logo over the past two years, your logo has been automatically saved on RxPads.com so you don't need to resend the file.
To access your logo to place an order on RxPads.com, you will need to contact customer service at 800-307-7717. (Return to Top)
Is ordering Rx pads online safe?
We know how important security is to our customers. Our site uses Hacker Safe systems along with Secure SSL technology to ensure your information is safeguarded against fraud. We are also members of the Better Business Bureau Online, an organization noted for its expertise and experience in conducting successful national self-regulation programs--the Council of Better Business Bureaus. The mission of BBB Online is to promote trust and confidence on the Internet by advocating ethical online business practices. We use a secure server for all online transactions. In addition, we have set up security checkpoints in the ordering process, such as verifying your bank routing number, for extra protection. (Return to Top)
What security features to prevent fraud are included in my Rx pads?
All of our Rx pads exceed the security guidelines set by strictest state legislation and Board of Pharmacy guidelines from all 50 states. Offering over 12 distinct security features, these pads combat fraud by combining features that, when taken together, make it virtually impossible to recreate the Rx pad. To view more of our security features, click here. (Return to Top)
How does RxPads.com prevent fraud on new orders?
First time orders require validation of the prescriber’s DEA and state license #, which is the premier way to prevent fraud on new orders. This shows proof of direct ownership of the account. We also use your bank routing number and account number to verify the actual existence of the account. Credit cards go through an Address Verification Services to verify the name and address on the card. Our system also Rx pads for combinations of common elements of fraudulent orders: changes in the ship to address on reorders; different ship to, imprint and billing information; and deliveries to Post Office boxes and other non-physical addresses. (Return to Top)
How many lines of information are allowed on Rx pads?
You may have one pad header and up to nine prescribers and locations, in any combination. The character amount depends on the font and the font size. For exact specifications, our website has been designed to notify you if your font and size selections will not print properly to fit in a double window envelope. Logos can affect available imprint space, and we will design your Rx pads to best fit your logo with your imprint. (Return to Top)
What customization is allowed for my Rx pad?
You are allowed to choose from normal font, bold font, italic font and font size. You are also allowed to add a logo for no additional charge. If you’d like, we will completely custom design your imprint and Rx pad layout for free! (Return to Top)
Can you print my company logo on my Rx pads?
Yes, we can! We do not charge a logo fee nor a set up fee—your logo placement is free. You can send the artwork as a black and white copy, in a .tif, or a .bmp file extension. Please remember that color images and images pulled from the internet may not reproduce well. (Return to Top)
Can you incorporate my company colors into my Rx pads?
For a custom quote to produce your logo in color, please contact us. (Return to Top)
Will the colors of my Rx pads match the colors on my screen?
The colors should closely match; however, the colors you see on your screen may vary from the colors of your check due to monitor and browser settings. (Return to Top)
How will you calculate my shipping charges?
We calculate your shipping charges based on the order total. Click here to view our shipping rates. (Return to Top)
What is your preferred method of shipping?
Our preferred method of shipping is UPS Ground. (Return to Top)
What kind of rush services do you offer?
We offer in-plant rushes and shipping rushes to expedite your order. It is not always beneficial to select both of these options. Please consider where you live and when you need the Rx pads before selecting your rush options. (Return to Top)
What expedited shipping services do you offer?
If you need to get your Rx pads faster, we can ship part of your order using expedited UPS shipping of Next Day Air, Second Day Air and Three Day Certified. (Return to Top)
If I choose the expedited delivery (shipping) option, will my entire order be shipped this way?
Only the items you designate will be expedited. We also offer a partial shipment for emergency situations if you need to immediately write Rx pads and can not wait until your entire order arrives. This service send 5 pads overnight after production in completed. (Return to Top)
What if I want my Rx pads shipped to a different address?
Due to security concerns we can only ship to either the imprint on the pad, your DEA # address of record or your state license # address of record. Fraudulent shipping destination is the number one method of obtaining valid prescription stock for writing fraudulent scripts. (Return to Top)
Why did my items arrive on different days?
Rx pads and accessories are sometimes packaged separately, making it possible for your items to arrive on different days. All items of your complete order should arrive within a few days of each other. If they do not, please contact us. (Return to Top)
What is a Residential Surcharge?
UPS now charges an additional $1.85 surcharge for deliveries of business shipments to residential addresses. UPS is the sole determiner of a destination's residential or commercial/business status. This fee is directly transferred to the appropriate shipping destinations to keep our shipping rates as low as possible for each individual customer. (Return to Top)
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